ROLE: Head of Customer Success
Location: Remote. An optional office is available in Brooklyn, NY.
Salary: Competitive compensation, including salary, equity, benefits, and work-from-home allowance.
Make cities more responsive, so they are safer, healthier, and more equitable for the people who live in them.
Numina makes a hardware and software platform that uses computer vision to help urban planners and mobility companies design more equitable, walkable, and bikeable streets and public places. We pioneered the Privacy-by-Design approach to sensing bicycle, pedestrian, and other street traffic, and convert this data into real-time intelligence — without surveillance — to enable all sorts of partners in automation, autonomy, and development in the public right-of-way. We are looking for passionate people who would like to join us as we pursue our shared vision of more responsive cities.
WHAT YOU WILL DO HERE:
As our Customer Success Manager, you will ensure customers have great experiences with Numina in projects around the world: from planning and installation, through customer feedback and problem solving, to expansion and public-facing outcomes. You will wear many hats to build the foundation of our Customer Success team. You will empower your teammates to deliver great product experiences, ensure good governance/reporting practices to stakeholders, and inform how we develop new features to better serve our market. As an early team member, you will be part of shaping the practices, systems, and culture that drives our Series A-stage, high-growth startup. The Customer Success Manager will sit on the Growth Team and report to the CEO, while managing communications with customers and project stakeholders.
AT NUMINA, YOU WILL:
WHO YOU ARE:
You have 2-5 years of experience in a customer facing role and are able to prioritize customer happiness without compromising organizational mission and values. You’ve worked in a start-up environment before, wearing many hats, and have been able to maintain momentum in a remote work environment. You have the following skills and competencies:
This role may require occasional travel.
WHO WE ARE:
We expect all of our team members to uphold our values and be Future-Focused, Human-Centered, Intentional, Accountable, Respectful. We spend our days building an amazing product that makes a real difference in the world. We are a remote-first, distributed team, with an optional office in Brooklyn, New York. We are a Minority- and Women-owned Business Enterprise and are committed to seeking and sustaining diverse perspectives on our team. We encourage people of color and all genders, individuals with disabilities, veterans, and others from underrepresented backgrounds to apply.
We are backed by investors including Elemental Excelerator, betaworks, Shasta Ventures, URBAN-X (MINI BMW), and accomplished entrepreneur-angels. Past projects have been supported by The Knight Foundation,The Clinton Foundation, and the Robert Wood Johnson Foundation. We are a small, mission-driven company that is growing quickly. If you’d like to join our laser-focused and fast-paced team, we enthusiastically invite you to apply.
THINGS TO KNOW: